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All Smartwatches NZ watches relies on location information, such as GPS as well as 3rd party telecommunication networks and depends on your Device’s ability to acquire a GPS satellite, (typically not available indoors) a WiFi signal or network coverage. Network coverage and WiFi and satellite signals are dependent on a number of factors outside the control of Smartwatches NZ including weather, topographical changes, the presence of obstructions such as tall buildings, the functionality of various satellites, cell towers, clouds, and other factors. GPS location readings are inherently subject to “drift” which can affect accuracy in varying increments.

The tracking App collects your unique user identifier and precise or approximate location information as determined through data such as GPS and WiFi positioning. During the following scenarios location information cannot be sent to servers: no coverage, no data service on the SIM in the device, In no way is this a consideration that the device is faulty, or requiring a warranty claim.

Refunds

We do not offer returns/refunds for the following:

Change of mind issues include, size considered too small or too big, unsuitable colour, item considered not imagined to be, failure to setup and other unsubstantiated reasons not related to fault of the smart watch. Please research and ask as much questions as you possibly can prior to purchase. We encourage to ask questions and review questions other customers have posted in our Smart Watch Community. Please register to ask any questions related to any smart watch of interest

  • Perceived quality of product, fit for purpose, or any other reasons not based on fact but perceptions when you receive the product. Our products are priced according to their quality, functions, and durability and recommended retail prices for similar products.
  • Not able to setup the product in accordance to the instructions given in the provided manual, and our assistance if requested or offered.
  • Not able to consider the limitations associated with the operational aspects of the product. For example some of our gadgets are rated IP67 waterproof/resistant. It is important to understand the rating was done under controlled environment, hence due care and common sense is advised to be followed when using these watches. No warranty is provided for using these gadget beyond its capability.

If you return your item and no user damage was found, we will inspect the item and inform the customer of further process.

If an error was made by us we will cover the return shipping costs. In all other cases these costs will be for you.

All refunds are done for the full purchase amount (excluding shipment costs). If a damaged product is returned to us, we can charge you for those damages.

Any expenses relating to returning your product to us will normally have to be paid by you. We will pay the return costs to send the repaired/new item back to you, but reserve the right to charge for return freight if you send a non-faulty item back to us.

Our Conditions

As a retailer we are not obliged to accept any return of goods purchased from us. We do not have to accept returns if you changed your mind, found it cheaper somewhere else, decided you did not like the purchase, or had no use for it. Please make your choice with this in mind.

If we have accepted the return of the product you have purchased from us for refund or return consideration, it will be checked for any signs of user damage. If any user damage is found it will not be covered under our warranty and will be returned to you at your own cost.

If you wish to request your non-faulty product outside of the above conditions, our Store Manager may consider your request, and determine a re-stocking fee based on the conditions of the goods, and date of purchase. At our prerogative, any refund agreed upon, may be in a form other than cash or credit/debit card reversal, for example cheque or bank transfer.

Any product returned without acceptances from us will not be refunded.

To make sure your return shipment goes as smoothly as possible, please follow these steps:

  • Let us know via contact us that you wish to return an item with a valid reason.
  • Our customer service will give you instructions about how to send the item back to us.
  • After your return shipment is well received, you will get a confirmation of receipt.

For more information on your consumer rights, please visit www.consumerlaw.gov.nz

Warranty

Smart Watches : 6 months

Smart Watches batteries: 1 month

Smart watches charging cable: 1 month

Bracelets: 6 Months warranty

What does the limited warranty cover?

  • The limited warranty covers any defects in material or workmanship under normal use during the warranty period.
  • If the product is deemed to be under warranty , Smartwatches NZ will repair/replace at our discretion.

What does the limited warranty NOT cover?

The limited warranty does not cover any problem that is caused by:

  • Conditions, malfunctions or damage not resulting from defects in material or workmanship.
  • Damage to the product due to use under conditions beyond its capability, ie water damage.
  • Damage to the product resulting from negligence.
  • Damage to a product resulting from unauthorized modification of the product.
  • Theft or loss of the product. 

Note: There is one month limited warranty on batteries. If you claim the battery to be faulty within that time period, the battery will be inspected and if any user abuse is found on the battery, the claim will be rejected.

The warranty on batteries is subject to the user following all safety and precautions listed on the included warning. e.g. the warranty does not cover overcharging or over discharging.

Order Canceling

If you wish to change or cancel your order, please contact us

Orders will automatically be cancelled when no payment is received.